Patient Transport

ERS Medical provides a range of specialist patient transport and courier services to the NHS and the wider healthcare sector.

The surgery no longer book patient transport for non emergency ambulance bookings.

ERS Medical is the new way to book patient transport in Sunderland.

To make a new patient transport booking or if you have any queries please call 0191 215 1515.

This line is open Monday to Friday 8am-6pm.

To cancel a booking for the next working day please call 0300 111 0247.

To cancel a booking after the next working day please call 0191 215 1515.

When you make a booking you will be asked a series of questions to help assess your needs.

This is a standard assessment in line with NHS policy and is something that was introduced by local Clinical Commissioning Groups (CCGs), the bodies responsible for commissioning services.

It is important you answer these as accurately as possible to ensure your needs are assessed accurately.

If you have been told you’re not eligible and are concerned about a decision, please contact the Transport Information Service line operated by the North East Commissioning Support Unit on 01642 263123.

However, if you believe you need an ambulance in an emergency you should still dial 999.