Practice Policies & Patient Information

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

CQC Inspections

You may be aware of the Care Quality Commission regulator.

From 1 April 2013, providers of NHS general practice and other primary medical services (including walk-in centres and GP-led healthcare centres) are required by law to be registered with the Care Quality Commission.

This is a requirement of The Health and Social Care Act 2008 which introduced a single registration system that applies to health and adult social care services. For more information see the CQC website.

By registering, providers are giving assurance to their patients that they are meeting the CQC essential standards of quality and safety. Registration will also provide a way to address poorly-performing practices. CQC has a range of legal powers to make sure providers meet the standards including fines and public warnings. When necessary, CQC can also use criminal or civil law, including prosecution, suspension or, in the most serious cases, cancellation of a provider’s registration.

Village Surgery has now registered its application along with other GP Practices, and we have a profile page on the CQC website, from which you can let the CQC know your experiences of the services we provide.

If you have any questions regarding the visit or about the CQC please contact the surgery or go to the CQC website.

General Data Protection Regulation (GDPR)

Mr James Carroll
Sunderland General Practice Data Protection Officer
Contact email: [email protected]

If you are requesting a subject access request, please contact the practice directly and not use the DPO email address.

Changed your address or contact details?

It is vitally important that you inform the practice of any change of address or contact details. The details we hold on record are the only way we have to contact. If you have moved or changed telephone number and not informed us this could lead to a delay in your medical treatment.

What is GDPR?

General Data Protection Regulation (GDPR) proposed by the European Commission will strengthen and unify data protection for individuals within the European Union, whilst addressing the export of personal data outside the EU.

The GDPR replaces the 1995 Data Protection Directive. Because GDPR is a regulation, not a directive, it does not require national governments to pass any enabling legislation and is directly binding and applicable.

Why do we need this information?

The NHS Act 2006 and Health and Social Care Act 2012 invests statutory functions on GP Practices to promote and provide the health service to improve quality of services, reduce inequalities, conduct research, review performance of services and deliver education & training. To do this we will need to process your information in accordance with current data protection legislation to:

Protect your vital interests;

Pursue our legitimate interests as a provider of medical care, particularly where the individual is a child or vulnerable adult
Performs tasks in the public’s interests
deliver preventative medicine, medical diagnosis, medical research; and
Manage the health and social system and services.

Should require any further information on GDPR, this can be found on the Information Commissioner’s Office (ICO) website:

Guide to the UK General Data Protection Regulation (UK GDPR) | ICO

Data Protection Officer: Mr James Carroll

Contact email: [email protected]

GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in The Village Surgery in the last financial year was £101,386 before tax and national insurance. This is for zero full time GPs, 2 part time GPs and 1 locum GP who worked in the practice for more than six months.

Mission Statement

‘The Village Surgery team are committed to providing high quality and compassionate care to all of our patients.’

The Surgery has been established since 1980 as a friendly GP practice providing quality care and services to our patients. We are a forward thinking, proactive practice, supporting our patients along with a spirit of co-operation with them.

We have a well trained and motivated primary health care team delivery the highest quality of health care under the NHS.

We pride ourselves on giving the best possible service.

Our Values

For Staff:
• The practice continues to encourage personal development and a lot of emphasis is placed on teaching

For Patients:
• To deliver a safe, effective quality of care, making it a truly patient centred service.
• Treating people with dignity, being open, honest and truthful.
• To enhance care for our patients by providing high standards.

Named GP

From April 2015, all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

If you wish to be told the name of your accountable GP, please ask the receptionist when you are next in the surgery.

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us on 0191 5212282.

Website Privacy Policy

This GP Practice, as the data controller may collect personal information from visitors to this site. This information is used only to respond to enquiries, monitor site usage and to enhance the use of certain technologies – such as activity based information. Cookies and logging of IP addresses are used to enable the GP Practice to monitor site traffic and repeat visitor statistics. Statistics will not include information that can be used to identify any individual.

The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.
Use of Personal Information Provided by the User

Where personal information (e.g. name, address, telephone number etc) is provided to the GP Practice via its website for whatever purpose (e.g. registration, survey, feedback), it is made clear to the individual what the information collected will be used for and who it will be provided to. The GP Practice will only use the information collected for the stated purpose.

At this current time, any personal information provided, is only used by the GP Practice. It will not sell, trade, provide or rent personal information to third parties. Specific personal information will be released where the NHS is required to do so by law, e.g. court order. Transfer of data will be done so on the express permission of the supplying individual.

When you submit personal information, you consent to our use of the information as set out in this privacy policy.

Scope of this Privacy Policy

This privacy policy only covers sites belonging to and operated by the GP Practice. Links within this site to other websites are not covered by this policy.

Changes to this Privacy Policy

The GP Practice may amend this policy from time to time. If substantial changes are made to the way in which the Council obtains and uses your personal information the website will show prominently any announcement to this effect.

Zero Tolerance

About Our Surgery